Returns and Refunds Policy
At NailsalonNearMe, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with a product you have received, we offer a hassle-free Returns and Refunds Policy to ensure your peace of mind.
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Eligibility for Returns: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Please make sure to return the item within 30 days from the date of purchase.
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Initiating a Return: To initiate a return, please contact our customer support team at nailsalonnearme10@gmail.com with your order number and a detailed explanation of the reason for the return. Our team will guide you through the process and provide you with a return authorization, if applicable.
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Shipping the Return: Once you have received a return authorization, securely package the item and ship it back to the address provided by our customer support team. Please note that the cost of return shipping is the responsibility of the customer unless the return is due to a product defect or error on our part.
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Inspection and Refunds: Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 5-7 business days. The refund will be issued to your original payment method, and you will receive an email notification once the refund has been processed.
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Exchanges: If you wish to exchange an item for a different size, color, or product, please follow the same return process mentioned above. Once we receive and inspect the returned item, we will process the exchange and ship the new item to you promptly.
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Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team immediately with photographic evidence of the damage or defect. We will work quickly to resolve the issue and provide you with a replacement or a full refund, as per your preference.
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Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These items include nail polishes that have been opened and used, as well as nail files, buffers, and other single-use tools.
Please note that our Returns and Refunds Policy applies to purchases made through our website, NailsalonNearMe.shop. If you have purchased our products from other retailers or platforms, kindly refer to their respective return policies.
If you have any further questions or need assistance with a return, please do not hesitate to reach out to our dedicated customer support team. We are here to make your shopping experience enjoyable and stress-free. Thank you for choosing NailsalonNearMe, and we hope to see you again soon! 💅✨